CUSTOMER CARE
Welcome to COY's customer care! We are here to assist you with any inquiries or concerns you may have. Feel free to reach out to us for personalized assistance and more information about our products and services.
Have any questions or concerns? We're always ready to help! Contact us at +965 9663 0522 or send us an email at coy.kwt@hotmail.com for any assistance.
RETURNS / EXCHANGE POLICY
To give our customers the confidence to shop with us, we offer a full refund and exchange for items bought within 14 days from the date of receiving the items.
Returned and exchanged items should be unworn and in their original and re-sellable condition, with all tags and labels attached along with the invoices.
Exceptions to the 14 days policy as per the Ministry of Commerce:
Custom Pieces and Evening Dresses (Ramadan/Eid dresses)
Please note that custom-made pieces, including items tailored to specific measurements, personalized designs, or special orders, are non-refundable and cannot be returned or exchanged.
This policy ensures the highest standards of quality and exclusivity for custom creations, which are uniquely made to your specifications.
Refunds might take up to 7 business days to be credited into your bank account, and 3.00 KWD delivery charge (inside Kuwait) will be applied for any return or exchange.
If you wish to return your item or have any question, please contact us at +965 999999 orcoy.kwt@hotmail.com
If you are unsure about a size, kindly check our size chart
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Skirts can be 30 inches max.
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Dresses can be 42 inches max.
FAQ
How do I track my order?
Once your order is confirmed, we will provide you with a tracking number and link to track the status of your delivery.
How do i care for my COY products ?
By using dry-clean or hand wash to ensure optimal quality.